Operations Lead

You will be tasked with coordinating live motion graphics production, managing daily operations, maintaining equipment, and acting as the primary point of contact for our clients.

Responsibilities:

• Oversee the delivery of virtual graphics for live events, ensuring the smooth operation of software and hardware by our freelance operators
• Collaborate with client production teams and broadcast / OTT departments, ensuring timely updates and reports to clients regarding the status of events and projects
• Develop and implement processes in collaboration with the broader operations team, maintaining the highest quality assurance standards
• Address, resolve, and escalate real-time issues during live broadcasts, working closely with the rest of our Operations team to efficiently share knowledge, resources, and staff
• Train and assist operators in understanding and utilizing the tracking and keying features for best results on-air, while also recruiting new freelance operators to join the team as needed
• Participate in planning calls with colleagues and clients, demonstrating strong stakeholder management skills
• Thoroughly test new build releases of our software to discover unexpected glitches and challenges in a controlled environment
• Communicate with the development team to understand software capabilities and limitations, as well as provide feedback from the execution of live events
• Handle last-minute updates from clients, demonstrating problem-solving skills and the ability to make necessary adjustments to events/projects under time pressure. • Proven experience of 5+ years in an operations lead role or similar.
• Proficiency in broadcast engineering is essential.
• Demonstrable experience in live broadcast environments.
• Strong stakeholder management skills, with the ability to navigate complex organizational structures.
• Experience in QA - Quality Assurance, ensuring the highest level of output.
• Excellent leadership abilities, with a track record of managing and inspiring teams.
• Strong problem-solving skills, with a keen eye for identifying operational inefficiencies and implementing effective solutions.
• Excellent communication skills, both written and verbal, are required.
• Ability to thrive in a fast-paced, deadline-driven work environment.
• Bachelor's degree in a relevant field is preferred.