Medical Assistant Team Leader- UF Health Family Medicine - Augustine Oaks- Days- Full-Time

Overview:

JOB DUTIES:

Acts as a liaison with staff, departments/practices and patients.

Essential Functions:

• Performs all Medical Assistant functions.
• Implements and provides appropriate clinical support in conjunction with the planned activities of the ambulatory setting in order to provide adequate support for the medical providers.
• With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
• Ensures appropriate budgetary standards are implemented for labor and supply monitoring.
• Ensures compliance of regulatory and organizational policies and procedures with the clinical staff and recommends changes in policies and procedures as identified.
• Participates in regulatory and proficiency checks for quality management and accreditation requirements.
• Implements and monitors process for testing result maintenance of all tests/referrals made to other departments for physician staff.
• Institutes and maintains a high level of customer service in the back-office area in regard to patient, physician and inter-departmental contact made in person or by telephone.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.

Temperament:

Requires the ability to work with people beyond giving and receiving instructions.

Qualifications:

SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE:

Skills, Knowledge, Abilities:

• Ability to communicate effectively and courteously, both orally and in writing.

• Demonstrated ability to be fair minded and objective.

• Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.

• Thorough knowledge of clinical support functions to include special procedures, venipuncture, specimen collection and processing.

• Computer literate with proficiency in Microsoft Office (Outlook, Word, Excel, Access, and Power Point), Adobe Acrobat, 10-key, and database management.

• Team player with a talent for clear communication, active listening, dependability, collaboration, and conflict management.

Experience Requirements:

1. year Medical Assistant experience in same or similar specialty required

Education Requirements: High School Diploma or GED equivalent required

** Additional Details **

A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Certification/Licensure Requirements:

Basic Life Support (BLS) required at time of hire

UFJPI is an Equal Opportunity Employer and Drugfree Workplace