Reservations Coordinator - Parks & Recreation
Job Description:
JOB SUMMARY
Provides customer service and office/program support. Serves as the initial contact for customers, both in person and over-the-phone, for Division related information.
MINIMUM QUALIFICATIONS
One (1) year of closely related experience directly related to these duties.
Due to the nature of this position, the successful applicant must pass a required pre-employment background check.
ESSENTIAL FUNCTIONS- Answers phone calls and greets visitors; relays calls and messages to appropriate person.
- Performs customer service functions; provides assistance regarding department/division services and information. Maintains office coverage during all business hours.
- Processes and issues permits according to policy and procedures. Records transactions and issues receipts; forwards revenues and reconciles transactions according to policy and procedures.
- Provides general office support to the Division.
- Receives incoming deliveries and documents, providing an accurate date stamp prior to distribution to the appropriate division or person.
- Provides detailed information to the public regarding Division procedures.
- Accepts Division specific documents and assists customers in data gathering.
- Analyzes and maintains reservation reports, logs and lists. Types and proofreads documents and make appropriate corrections.
- Supports office functions effectively utilizing computers and software.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
- Basic arithmetic calculations
- Modern office practices and procedures
Skills and Abilities to:
- Work with computer software related to job specific duties
- Operate standard office equipment
- Produce written documents, forms, and charts
- Communicate effectively in English both verbally and in writing
- Perform excellent customer service and work cooperatively within a team environment
- Create and maintain records, files, and reports
- Understand and follow broad objectives and instructions
- Gather and condense relevant and useful information
- Work with minimum supervision and act independently
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
The ability to perform essential physical requirements such as lifting, walking, sitting, kneeling, or bending.
Due to the nature of some of these positions, the selected applicant must pass a required pre-employment background check in accordance with current County Human Resources policy requirements