Systems Support Analyst
Description:
CTG is seeking to fill a Systems Support Analyst opening for our client in Melbourne, FL.
Location: Melbourne, FLDuration: 12 months
Overview:CTG’s Melbourne Office specializes in developing software for warehouse management systems, with our largest client being a major US food and beverage manufacturer. We are currently looking for a Systems Support Analyst to join our Operations Team in Melbourne, FL.
This is a full-time, salaried position with a work culture that promotes autonomy, growth, and a great team environment. While the position offers flexibility, it is not remote.
Primary Responsibilities:
- Become an application domain expert to provide support to customer site users.
- Initially provide customer support and troubleshooting for the application.
- As expertise grows, take on diagnosing site issues, modifying site configurations, teaching users, and supporting new software deployments.
- Analyze and resolve issues by reading and learning scripting languages such as Python, CSV, JSON, HTML, and SQL.
- Find the root cause of problems and share your knowledge with customers.
- Document all steps taken to resolve site issues in Jira ticketing system.
- Train the Customer helpdesk team on issue diagnosis to reduce engagement from Tier 2.
- Serve as the liaison between the customer and Tier 3 or Engineering for issues at site.
- Take ownership of issues, and work with Tier 3 or Engineering to resolve them.
- Communicate to all stakeholders about the status of your tickets.
- Research issues to identify root causes and report findings.
- Work independently with minimal supervision.
- Assist with Tier 3 or Engineering support and troubleshooting as needed.
- Travel up to 25% to customer locations.
Skills:
- Ability to read and learn scripting languages such as Python, CSV, JSON, HTML, and SQL.
- Strong analytical skills to identify and resolve issues.
- Ability to quickly learn new software systems and tools.
- Proficient in Jira or similar ticketing systems.
- Ability to communicate effectively and manage customer relationships.
- Self-motivated with the ability to work independently.
- Excellent written and verbal communication skills.
Experience:
- Prior experience in system support, troubleshooting, or similar roles is preferred.
- Experience with warehouse management software or customer support is a plus.
- Ability to prioritize tasks and manage multiple issues simultaneously.
- Experience working in a technical support environment.
Education:
- A BS in a technical field is preferred, but not required.
Desired Qualifications:
- Strong interpersonal skills with the ability to communicate effectively with employees, site customers, and executives.
- A user-centric, team-first mindset with excellent time management and organizational skills.
- A proactive approach to learning and solving problems.
- A strong work ethic with a drive to improve and contribute to the team's success.
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Kimberly Watzek at kimberly.watzek@ctg.com. Kindly forward this to any other interested parties. Thank you!
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner.Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries.
For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities.Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.
Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.