Customer Service Representative

The role offers a contract-to-permanent employment opportunity, ideal for candidates with skills in customer service, data entry, and Microsoft software.

Responsibilities:

• Provide stellar customer service through inbound and outbound call handling.
• Carry out member services, ensuring all customer needs are met.
• Maintain meticulous records of customer interactions and transactions.
• Resolve customer inquiries and concerns promptly and professionally.
• Utilize Microsoft Word and Outlook to manage customer data and communications.
• Process customer requests accurately, demonstrating a keen eye for detail.
• Adapt to varying work pace, managing tasks efficiently during busy periods.
• Contribute to a team culture that values loyalty and cooperation.
• Participate in training programs to continuously improve skills and knowledge.
• Monitor customer accounts, taking necessary action when required.
• Applicant must have a minimum of one year of experience in a customer service role
• Proficiency in handling customer queries and complaints, demonstrating excellent customer service skills
• Capable of performing data entry tasks with high accuracy
• Must have working knowledge of Microsoft Word for document creation and editing
• Familiarity with Microsoft Outlook for managing detail oriented email correspondence and scheduling
• Strong ability to handle high-stress situations and maintain composure while dealing with customers
• Excellent interpersonal and communication skills to effectively interact with customers
• Proven problem-solving skills to address customer issues effectively and efficiently
• Demonstrated ability to work in a team-based environment
• Openness to work in different shifts, including weekends and holidays, as per business requirements.