[ref. f68241521] Clinic Assistant, AMB Support - Outpatient Therapy

Overview:

Coordinates the financial and clerical duties, such as medical record preparation, to meet the needs of our patients and hospital.

*Outpatient Therapy Department*

Qualifications:

Education:

High School Diploma or GED required

Experience:

Medical terminology, 3-month direct experience in customer service preferred, previous medical scheduling experience highly desired

Other Knowledge/Skills/Abilities:

• Strong written and verbal communication Skills
• Outstanding customer service skills
• Basic understanding of ICD-10 diagnosis codes and CPT-4 coding
• Aptitude for detail and accuracy a must
• Awareness and understanding that they will experience the common working conditions, which include, but not limited to, being exposed to stressful situations due to the highly critical nature of this position, contact with patients under a wide variety of circumstances, subject to many interruptions, subject to irregular hours/locations, etc.
• Flexible and ready to handle change while maintaining and exceeding the standard customer service.
• Able to multitask and prioritize requested

Responsibilities:

1. Professionally and courteously, interact with the general public, physicians and hospital personnel.
2. Receive Physician orders for patient testing and ensures orders comply with Medicare’s Local Coverage (LCD) and National Coverage Decision’s (NCD).
3. Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.
4. Keeps unit stocked in necessary supplies and keeps work area neat and organized.
5. Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance.
6. Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
7. Maintains a cooperative and productive working relationship with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.
8. Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.
9. Identifies customer service concerns and resolves and/or initiates service recovery.
10. Accountable for coordinating patient scheduled services, insurance authorization, benefits verifications and to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s). Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.
11. Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.
12. Provides resources for financial assistance.
13. Stays abreast of insurance and billing codes updates.
14. Issues and explains insurance waivers, as necessary.
15. Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.
16. Communicate scheduling information to effected departments and physicians.
17. Maintain computer system master files to optimize system/resource effectiveness.
18. Keep supervisor informed of all potential problems.
19. Demonstrated self-starter.
20. Ability to multitask and work in high call volume stressful environment.
21. Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

11/2018