Workplace Experience (Concierge)

We are offering a contract employment opportunity in Chicago, Illinois, for a Workplace Experience Concierge. This role is within the facilities management industry and requires the individual to operate fully on-site. The main function of this role is to provide personal services to employees and guests, manage office activities, and serve as a representative for the facilities team.

Responsibilities:

• Arrange and manage services such as transportation, travel arrangements, meal reservations, and other services as required.
• Provide a warm and friendly greeting to all individuals entering the property, maintaining a professional manner.
• Answer phone calls and respond promptly with accurate and thorough information according to the specific request.
• Maintain accurate records of service requests and their status, ensuring efficient tracking.
• Arrange and confirm recreational, dining, and/or business activities.
• Prepare materials for meetings and handle shipping tasks as needed.
• Coordinate onsite services such as car detailing and refueling.
• Serve as the point-of-contact for the facilities team, representing the Workplace Concierge team.
• Manage lobby appearance and handle office wayfinding.
• Track visitor volume and prepare reports on the same. • Proficiency in Customer Service and Office Functions
• Experience with Reporting and Answering Inbound Calls
• Knowledge of Receptionist Duties
• Familiarity with Facility and Property management
• Experience in Shipping and Maintaining Logs
• Proficient with Microsoft Office Suites
• Understanding of Facilities Management
• Ability to handle Reservation and Travel Arrangements
• Experience with Onsite and Transportation Services
• Record Maintenance skills
• Experience in Concierge Services
• Ability to conduct oneself in a Professional Manner
• Storytelling skills
• Experience with Visitor and Service Request Management
• Proficient in handling Phone Screens
• Ability to prepare Meeting Materials