Associate Director of Sales

Overview:

The position is also directly responsible for generating revenue from a defined market, industry and/or key accounts. The ideal candidate will possess excellent communication skills, be detail-oriented, and demonstrate adaptability in a dynamic environment.

Responsibilities:

The Associate Director of Sales will assist in:

• Building backlog and accelerating sales pace in the high-end group market.
• Leading and managing sales segments to achieve and exceed budgeted group room nights and revenue goals.
• Analyzing critical business/accounts and negotiating optimal revenue situations while ensuring excellent customer service.
• Handling key accounts at the property level.
• Spearheading the development of new group business through industry relationships and business intelligence.
• Participating in sales presentations, key industry shows, property tours, and client meetings.
• Contributing to the creation and implementation of direct-sales action plans.
• Assisting in the development of rates, group ceilings, and deployment strategies.
• Establishing dominant positioning within defined competitive sets.
• Assist the Sales Director in establishing group sales goals, forecasting group revenues, budgeting and management of sales office.

Additional Duties & Responsibilities:

• Maintaining logs for arrivals and sites.
• Growing and maintaining a database of key clients.
• Attending meetings as a representative of the Sales department.
• Developing short and long-term goals for interpersonal development and departmental improvement.
• Providing timely guest feedback to revenue leaders and operations.
• Handling guest complaints and ensuring corrective action is taken.
• Collaborating with other departments to ensure guest needs are met.
• Handling incoming calls professionally, converting calls to bookings, and maximizing revenue.
• Conducting pre-arrival calls and assisting guests with pre-arrival requests.

Qualifications:

The successful candidate must have the following qualifications:

• Strategic thought leadership in hospitality sales and marketing.
• Analytical and detail-oriented mindset.
• Strong direct sales experience in developing new markets, especially those inclined towards luxury resorts.
• Excellent written and verbal communication skills.
• Extensive experience and/or knowledge of the contracting process and negotiations.
• Proficiency in Word, Excel, Salesforce, Adobe Illustrator, PowerPoint, and preferably Opera.
• Goal-oriented with the ability to work collaboratively and independently.
• Strong customer service skills.
• Understanding of budgetary and fiscal responsibility within the department.
• Familiarity with all operational areas of the resort.

Experience, Education, & Licensure:

• College graduate or equivalent industry experience.
• Minimum 5 years’ experience as a sales leader in a luxury resort property.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with Opera PMS and Agency360 is desirable.

Compensation

Base Pay Start Rate: $115,000 - $125,000/Yr + Sales Incentives

We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

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