Workplace Experience (Concierge)

We are offering a short term contract employment opportunity for a Workplace Experience Concierge in Miami, Florida. This role is in-person and is based within the industry of Facilities Management. As a Workplace Experience Concierge, your main responsibilities will be to serve as the first point of contact for incoming vendors, support market managers, and coordinate office events and catering needs.

Responsibilities:

• Serve as the first point of contact for incoming vendors including food, HVAC, janitorial, and others.
• Support client Market Managers with their needs and inquiries.
• Coordinate and set up office events to ensure smooth operations.
• Manage the ordering and coordination of catering needs for office events and meetings.
• Greet people at the entrance, ensuring a warm and welcoming environment.
• Handle email and Slack messages, focusing mainly on coordinating catering needs.
• Utilize Microsoft Office Suite, particularly Outlook, for communication and organization tasks.
• Maintain office professionalism, ensuring a conducive work environment for all.
• Supervise office functions, ensuring the smooth running of operations.
• Communicate effectively with colleagues, vendors, and clients, managing their inquiries and complaints. • Proficient in providing excellent customer service
• Knowledgeable about various office functions
• Ability to generate reports as needed
• Experience in answering inbound calls efficiently
• Proficiency in Microsoft Outlook
• Capable of supervising a team
• Familiar with receptionist duties
• Understanding of security protocols
• Ability to coordinate with vendors effectively
• Skilled in handling correspondence
• Ability to perform ad hoc financial tasks
• Fluent in English language
• Familiarity with facility and property management
• Excellent communication skills
• Ability to speak Spanish is a plus
• Experience in shipping procedures
• Ability to maintain logs accurately
• Proficient in Microsoft Office Suites
• Experience in facilities management
• Ability to handle complaints professionally
• Skilled in making reservations
• Experience in arranging catering services
• Ability to make travel arrangements
• Familiarity with transportation services