Director of First Impressions

Are you a people person who thrives in a fast-paced, professional environment? Do you have a knack for creating exceptional first impressions and delivering world-class customer service? If so, one of our clients in commercial real estate services, is looking for you to be the face of their organization!

We are in search of a dedicated and polished Director of First Impressions to serve as the welcoming presence of a company in Baltimore. You’ll be the first point of contact for clients, visitors, and partners, and play a critical role in shaping the experience.

• Greet and Welcome: Warmly greet all visitors, clients, and employees, ensuring they feel valued and appreciated from the moment they walk through our doors.
• Phone Management: Answer and direct all inbound calls with professionalism, ensuring inquiries are routed promptly and accurately.
• Office Coordination: Maintain a well-organized front desk and lobby area and support as needed with scheduling, signage, and meeting communications.
• Visitor Support: Assist visitors with sign-ins, meeting schedules, and office navigation, ensuring seamless transitions.
• Administrative Assistance: Provide light administrative support to internal teams, including calendar management, ordering office supplies, and distributing mail.
• Company Ambassador: Help promote the company’s values, uphold a professional image, and foster positive first impressions for clients and guests.

What We're Looking For?

We’re searching for someone who embodies warmth, professionalism, and efficiency. Qualifications include:

• Experience: 2–3 years in a receptionist, office coordinator, or customer-facing role (experience in real estate or professional services industries is a plus).
• Skills: Strong communication skills, both verbal and written, with an ability to interact confidently at all organizational levels.
• Personality: Energetic, approachable, and highly organized with a positive, can-do attitude.
• Technology Proficiency: Comfort working with phone systems, scheduling software, and Microsoft Office (e.g., Word, Excel, Outlook).
• Problem-Solving Ability: Quick thinking and resourceful in addressing visitor or client needs.
• Attention to Detail: A meticulous eye for creating a polished and professional environment.