Operations Analyst
Systems Technology Group (STG) Hoffman Estates
Job Description & Skills:
Operations Analyst
The Operations Analyst will provide holiday support to Sears Holdings Corporation (SHC) by addressing and handling IT Escalations sent in from all aspects of the business. IT Escalations are issues that require further attention after the help desk has been involved and the problem didn’t get resolved in a timely manner.This is a critical function of the business, and the importance during the holiday season is at its most critical point. The Operations Analyst will join a five man team who handle the IT Escalations workload. They will be expected to work non-standard hours, including weekend support.
The Operations Analyst must learn all factions of the SHC business, concentrating on supporting the store environments. Daily performance and follow up on all issues will be closely monitored. The Operations Analyst will have significant exposure to our Vice President, Valerie Bell and all of her direct reports.
It is the job of the Operations Analyst to handle any issue that has been identified by any management personnel in the business.
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