IT Infrastructure Analyst

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

• This role is part of the Release, Standards & Risk Management sub-chapter within the DW (Digital Workplace) Solutions & Control chapter.-

Follow and apply the "Product Release Process' to ensure engagement of all stakeholders, like our Operations, Engineering and Product Management teams-

Perform Hardware configuration and testing.-

Documenting test results and writing test scenarios.-

Partner with stakeholders and/or Project Managers to integrate change management activities into project plans.-

Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.-

Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels-

Upholding procedures for logging, reporting, and statistically monitoring desktop operations.-

Write technical support and client documentation in form of Knowledgebase articles.-

Meet or exceed expected customer service levels