Administrative Assistant

We are in search of an Administrative Assistant to join our team in East Haven, Connecticut. In this role, you will have a strong focus on providing exceptional customer service and maintaining meticulous records. Your duties will span from processing various applications to resolving customer inquiries in a legal setting.

Responsibilities:

• Efficiently handle inbound and outbound calls, providing top-tier customer service.
• Utilize Microsoft Word, Excel, Outlook, and PowerPoint to complete tasks and manage data.
• Maintain a high level of accuracy while performing data entry tasks.
• Conduct email correspondence professionally and timely.
• Oversee customer accounts, ensuring they are up-to-date and accurate.
• Schedule appointments accurately, confirming all details with relevant parties.
• Assist in the training of legal procedures and guidelines.
• Ensure smooth day-to-day operations by performing administrative tasks as necessary.
• Actively monitor and take action on customer accounts when required.
• Handle any additional tasks or duties as assigned by management.
• Demonstrated proficiency in answering inbound calls
• Strong customer service skills with a focus on satisfaction and retention
• Proven ability to manage data entry tasks with high accuracy and attention to detail
• Excellent email correspondence skills, ensuring clear and concise communication
• Experience with both inbound and outbound calls, maintaining detail oriented demeanor
• Advanced knowledge of Microsoft Excel for data processing and analysis
• Proficiency in Microsoft Outlook for email and calendar management
• Familiarity with Microsoft PowerPoint for creating effective presentations
• Competence in using Microsoft Word for various administrative tasks
• Experience in scheduling appointments, managing multiple calendars simultaneously