Digital Analyst
Company Overview:
SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
This position is primarily remote and is based out of Roswell, GA with required days in office on a monthly basis.
Position Overview:
Digital is blazing new trails at SiteOne.com and is the fastest growing business unit in the company. The Digital Analyst will help to drive the ongoing growth of SiteOne.com by leveraging data and analytics to support both strategic decisions and operational activities.The individual partners with multiple cross-functional teams to improve SiteOne’s omni-channel experience and is involved with many aspects of SiteOne’s Digital business; including but not limited to, Online Product Discoverability (SEO and Onsite Search), Data Enrichment, Promotions, and Product Development.
The individual coordinates with a variety of business stakeholders to drive excellence in our .com product, meet roadmap milestones, and drive customer adoption. This role reports to the Director, Marketing & Digital Analytics in the eCommerce/Digital organization.
What you’ll do:
- Understands and articulates Digital customer measurement trends, such as visits, clicks, & bounce rates
- Works closely with offshore teams to identify and implement process improvements for Digital tagging and measurement of the Digital customer experience
- Familiarity with Adobe Analytics, particularly customer tracking and dashboarding
- Leverages accessible tools to analyze online customer behavior to identify issues in customer experiences, user flows; documents and makes recommendations to improve
- Supports continuous improvement of online customer journey by partnering with Product Managers to help support special projects; CLP|PLP|PDP, Shopping Experience enhancements, etc.
- Supports product discoverability through the installation of SEO and Onsite Search updates
- Supports execution of eCommerce roadmap by working with multiple teams to help draft product requirements; creates User Stories and participates in development sessions
- Conceptualize and execute A/B testing & experimentation to optimize Digital/Marketing performance and effectiveness
- Supports data enrichment by collaborating with our supplier partners and internal line of business managers
- Supports .com release cycle by conducting User Acceptance Testing and ongoing QA on new enhancements and bug triages for all .com releases
- Proactively identifies operational problems, suggest solutions, and when able - independently resolves issues
- Supports field training by creating process documentation - written and recorded; coordinates and supports training sessions
- Work closely with customer service team to understand customer issues, replicate them, and resolve with IT
- Provide regular status updates for on-going projects and call out risks/progress to business stakeholders and leadership
- Supports ad-hoc special projects as requested by leadership
Skills We Are Seeking::
- Bachelor’s degree in digital marketing, marketing analytics, computer science, business analysis, or equivalent experience
- 2-3 years of experience in an analytics role
- Adobe Analytics – Required
- Excel – Required
- PowerPoint – Required
- Power BI or similar data visualization & dashboarding tool – Preferred
- Google Analytics – Preferred
- Familiarity with statistical concepts (descriptives, A/B testing, significance testing, regression analysis) – Preferred
- Marketing Mix Modeling – Nice to have
Perks:
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- Competitive Compensation
- 401k with company match
- Company paid life insurance, Short Term Disability and Long-Term Disability Insurance
- Product Discounts
- Tuition Reimbursement
- Opportunity for Advancement
THEY MAY VARY FROM POSITION TO POSITION.
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.