Account Manager/ Customer Success Specialist
Responsibilities include onboarding clients, answering inquiries, resolving issues, and managing payment collection. Strong communication and problem-solving skills are essential.
Responsibilities:
Manage 20-25 client accounts, ensuring satisfaction.
Assist with onboarding onto our platform.
Provide prompt and professional customer support.
Resolve challenging customer issues efficiently.
Monitor and collect overdue payments.
Advocate for client needs within the company.
Maintain accurate client records.
Requirements:
Bachelor's degree preferred.
Experience in account management or customer service.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Proficiency in CRM software.
Ability to thrive in a fast-paced environment.
Technology industry experience a plus.
This company is fully onsite, hours are Monday – Friday from 9-5PM with some potential for overtime on Saturday. The Account Manager position has room for growth and the ideal candidate will be interested in growing into a sales position. The ideal candidate will have 2-3 years of experience in a client facing position.Pay is based on experience between $70-85k + commission.
- Proven experience as an Account Manager or Customer Success Specialist
- Strong competency in customer service and client communications
- Experience in B2B sales is necessary
- Proficiency in handling inbound telephone calls
- Excellent verbal and written communication skills
- Ability to build strong client relationships
- Proficient in using customer relationship management (CRM) software
- Ability to multitask and manage multiple client accounts
- Strong problem-solving skills and the ability to handle pressure in a fast-paced environment
- Demonstrated ability to work collaboratively within a team
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field is preferred.