Onsite Stocking Program Assistant

Job Description:

JOB OBJECTIVE: The position would support the Boston area Helix programs by stocking freezers and cabinets in the area. The goal of this position would be to encourage further growth and development within the Boston area by maintaining and establishing new Helix revenue channels.

CORE DUTIES:

1. Stock various customer site Helix programs on a weekly or bi-weekly basis.
2. Works effectively with the members of the Boston area team. Shares customer feedback and potential areas of concern with the Boston area team.
3. Managing related Helix invoicing and reports.
4. Communication with onsite Helix Admins at customer accounts.
5. Assist with the Incubator accounts where the representative is not local – instrument demos and any other business needs.
6. Coordinate agenda, schedule and travel for Boston visitors.
7. Onsite support for vendor shows and seminars.
8. Prospecting for new Helix units in the area.
9. New Lab Start-Ups.
10. Coordinating work with partners (Eppendorf, Tecan, etc.).
11. Capture basic information from accounts, such as product focus and competitive kits to expand the CRM database (CRM enrichment).
12. Work with CRs and NA Marketing on targeted campaigns to grow business and implement Helix programs
13. Support Launch Activities and Marketing of units at accounts
14. Signing up new Helix passholders.
15. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.
16. Embracing and being open to incorporating Promega’s 6 Emotional & Social Intelligence (ESI) core principles in daily work.
17. Understands and complies with ethical, legal and regulatory requirements applicable to our business.

KEY QUALIFICATIONS:

1. B.S./BA in Life Sciences. Or in progress.
2. Previous experience in a customer facing role.
3. Ability to troubleshoot and provide information back to the customer in a collaborative, courteous, positive and professional manner.
4. Experience with team building skills and ability to work as a team player within a department as well as with other departments.
5. Demonstrated ability to manage cross functional projects.
6. Ability to work independently with moderate supervision and with other team members in a cooperative manner.
7. Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and the use of the Internet.
8. Ability to display excellent written and verbal communication and listening skills.
9. Previous presentation experience (teaching, seminars, webinars, etc.).
10. Strong commitment to customer service. Excellent communication, strong analytical and conflict resolution ability.
11. Highly driven worker with a strong motivation to succeed.
12. An approachable manner as demonstrated through oral and written communications.
13. Strives to incorporate the Core Emotional Social Intelligence (ESI) Principles in their position (Check in with yourself, Listen with empathy, Enhance self-esteem, Look for the

1. Flexible in handling change, meeting a standard of excellence, persistent in pursuing goals despite obstacles and setbacks. Self-awareness of how behaviors can affect our colleagues. Keeping disruptive emotions and impulses in check, sensing other’s feelings and perspectives to advocate and voice opinions and viewpoints appropriately within and outside Promega.

PREFERRED QUALIFICATIONS:

1. One plus years hands on laboratory experience in Molecular Biology, Cell Biology and/or Protein Biochemistry.
2. Technical knowledge in three or more scientific and/or market segments in which Promega current serves or in emerging technology arenas.
3. Prior experience in imparting knowledge and gaining sales through webcasting, e-newsletters, buyer-focused prospecting, Miller-Heiman and SPIN sales processes and other inside sales tactics/processes.
4. Proven experience in actively documenting customer interactions in CRM databases.
5. Prior experience in social networking/learning environments including web chatting, e-newsletter generation, managing webinar experiences, managing customer forums, etc.

PHYSICAL DEMANDS:

1. Must be able to lift, push, pull, up to 50 lbs.
2. Must be able to work independently at customer location.
3. Extensive walking may be required.

At Promega, we value diversity and strive to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.