Customer Support Representative
Hiring for a Customer Support Representative!
Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center.This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.
About the Role:
As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.
You'll positively impact Customer Support Center in the following ways:
- Excellent communication skills to explain insurance products to customers
- Ability to handle matters that can highly sensitive and emotional
- Strong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)
What Makes this Opportunity Exciting:
Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.- Career Development: Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.
- Hybrid Flexibility: Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.
- Work-Life Balance: Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.
If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.
The Skills and Experience You’ll Bring:
To thrive in this role, we’re looking for candidates who bring the following:
Technical Skills:
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Accurate typing and data-entry skills, ensuring attention to detail.
Soft Skills:
- Exceptional communication to simplify and explain complex information clearly to customers.
- Emotional intelligence and the ability to approach customer issues—many of which are sensitive or emotionally charged—with empathy and professionalism.
Analytical Abilities:
- Demonstrated experience in resolving complex situations using sound reasoning and problem-solving skills.
- Ability to analyze customer accounts and interpret insurance policy provisions effectively.