Team Captain/Supervisor (Housekeeping) - Hilton Norfolk The Main

Overview:

The entry-level supervisory position is responsible for the supervision and motivation of housekeeping Associates. The primary focus of this position is to ensure that all guest rooms meet property SSI in all areas including cleanliness, quality and efficiency.

Responsibilities:

Level One

• Complete job skills training and possess a clear knowledge of the job
• Know property standards (SSI) and room types
• Listen attentively in Pre-shift and ask for clarification of assignments and expectations

• Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform
• Follow clock in and out procedures

• Maintain a friendly, approachable, always willing to assist attitude
• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
• Use approved verbiage, scripting when interacting will all guests
• Follow proper procedure and scripting when entering a guest room

• Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role

• Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned
• Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance
• Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy

• Ensure cart of caddy (if applicable) is set up to standard
• Use the approved tools and checklists to complete assigned tasks
• Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved

• Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department

• Keep your work area, cart and closets clean and organized
• Report and ensure resolution of any deficiencies in rooms or public areas promptly

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

• Cooperate with other Associates and supervisors striving to create a positive work environment.
• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Qualifications:

1. Ability to interact with hotel/resort guests and staff alike
2. Ability to speak English preferred
3. Prior housekeeping work experience preferred.
4. Prior experience and with good references as a Room Attendant, one year preferred, to reflect stability
5. Good attitude and manner in dealing with people, easy to work with and for
6. Good verbal communication skills, ability to read and write English
7. Team building and motivation skills
8. Willingness to receive development and supervisory training.

Education HS - GED - or overseas equivilance is desired.