Collections Specialist - Wilton

Robert Half is looking for a diligent Collections Specialist for a long-term project based in Wilton, Connecticut. This role involves managing customer credit applications, maintaining accurate records, and handling customer inquiries in a timely manner.

Responsibilities:

• Oversee the collection processes for accounts that are overdue.
• Utilize accounting software systems such as Oracle to maintain a comprehensive record of all collection activities.
• Manage the accounts receivable process to ensure the prompt and accurate collection of payments.
• Employ effective customer service skills to resolve customer inquiries and issues.
• Process customer credit applications with accuracy and efficiency.
• Conduct deduction processes as necessary to manage outstanding balances.
• Monitor customer accounts regularly and take appropriate action when needed.
• Maintain accurate customer credit records, updating information as required.
• Collaborate with other team members to ensure all processes are completed in a timely and efficient manner.
• Utilize excellent problem-solving skills to handle any issues that may arise in the collections process.
• Proficiency in Accounts Receivable (AR) management
• Demonstrable knowledge of collection processes and procedures
• Exceptional customer service skills with a focus on relationship building and conflict resolution
• Experience in managing deductions and understanding their impact on both customer accounts and overall business operations
• Ability to communicate effectively with both internal and external stakeholders
• High level of accuracy and attention to detail in all financial and customer record keeping
• Proficient in using standard office software and systems, including databases and spreadsheets
• Strong problem-solving skills and the ability to make sound decisions under pressure.