[ref. g3328022] System Support Specialist

Reports to: IT Supervisor

Hours -

C Shift, Monday-Thursday 3:30 pm-2:00 am

1. 95 - $26.90

Responsibility:

• Monitor, troubleshoot, repair, clean, and install all DC computer telecommunications, copier hardware, and ticket printers to ensure continuous operation with the DC.
• Ensure all network components are operational.
• Make repairs, adjustments, upgrade and configure systems as needed. Walk the facility daily to look for equipment that is need of repair or missing.
• Recommend/perform maintenance and/or replacement of equipment.
• Maintain comprehensive records of equipment inventory, problems/failures, and coordinate preventative maintenance and/or corrective programs with vendors.
• Coordinate the ordering of supplies and maintain technical inventories.
• Work with the Data Center Supervisor to review the daily activities of the data center, which includes data entry and ticketing personnel.
• Perform special projects as needed.
• Perform and schedule system backups as required and coordinate schedule changes for backups with Corporate IT.
• Follow proper escalation procedures on IT Services.

• Must have 1-2 years experience working in network communications (voice, data, telecommunications and/or a technology support role).
• High School diploma required, Associates degree or equivalent work experience strongly preferred. Vocational training and/or course work in telecommunications is considered a plus.
• In depth knowledge of telecommunications equipment, Radio/RF systems, a strong mechanical acumen, and the ability to troubleshoot and repair PC problems.
• Strong organizational/communication skills.
• Someone detail oriented with the ability to prioritize multiple projects.
• Good communication skills
• Bi-lingual in Spanish and English is a plus, but not required
• Familiar with or certified in ITIL v3 or v4 Foundations is a plus, but not require

Get to know us:

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