DeskSide Support Engineer

Years of Experience : 4-5 years

Deskside support engineering managing Lake Forest site for the client and providing site support. Act as POC for IT deskside support and Service Desk.

Job Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Providing technical support across the company (this may be in person or over the phone)
• Hardware and software break fix support
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Responding in a timely manner to service issues and requests.
• Account Management / Password reset.
• Service Desk calls and Ticket Management.

Technical Skills:

• Image devices
• ServiceNow Ticketing System proficiency.
• CompTIA A+ Certified engineer (Preferred)
• Good Understanding of the ITIL processes - Incident, Problem, Change.

Behavioral Skills:

• Well-presented, professional attitude and approach to working.
• High level of communication as required for deskside visits.
• Excellent organization skills and time keeping