Site Reliability Manager

Overview:

The ideal candidate must reside in the Washington DC area and be available to work on site in downtown Washington DC as required.

Responsibilities:

• Lead a service delivery team of 8-20 people (Service Support specialist, DevSecOps and Site reliability engineers)
• Define and implement best practices for infrastructure as code, deployment automation, and monitoring
• Collaborate with cross-functional teams to design scalable and fault-tolerant architectures.
• Develop and maintain service level objectives (SLOs) and key performance indicators (KPIs) to measure system reliability and performance.
• Conduct post-mortems and root cause analyses for incidents and implement preventive measures to mitigate future incidents.
• Drive continuous improvement initiatives to enhance the reliability, scalability, and efficiency of our systems and services.
• Mentor and coach team members to foster a culture of learning and innovation.

Qualifications and Education:

Required:

• Bachelor’s degree in computer science, Engineering, or a related field; Master's degree preferred.
• 10+ years of experience in a similar role managing a team of site reliability engineers and delivering in AWS cloud platform.
• Proven track record of managing high-performance teams.
• 5+ years of experience supporting operations and maintenance for cloud-native applications in production that are fault-tolerant, self-healing, scalable and high available,
• Deep understanding of cloud computing platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
• Strong knowledge of infrastructure as code tools (e.g., Terraform, Ansible, ArgoCD) and CI/CD pipelines.
• Experience with monitoring, logging, and observability tools like DataDog, AWS Cloudwatch, ELK, Prometheus, Splunk etc.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Certifications such as AWS Certified DevOps Engineer or Google Professional Cloud DevOps Engineer are a plus.
• Ability to obtain and maintain a Public Trust clearance.

Compensation:

In accordance with pay transparency guidelines, the proposed salary range for this position is $140,000.00 to $180,000.00. Final salary will be determined based on various factors such as relevant skills, experience and certifications.