Supervisor, Front Office

Overview:

Manage and supervise the staff at the Front Desk, Scheduling Area and/or Medical Assistants Station. Coordinate referral registration, application process and patient processing. Work with all providers regarding scheduling issues and/or conflicts.

Responsibilities:

• Manage all front desk and nurse’s station staff and activities including referral registration, application process, patient processing, medical work up and childcare.
• Supervise Front Desk Receptionist and Scheduling staff (may oversee Medical Assistants, if applicable).
• Develop onboarding training plans for new team members.
• Manage scheduling department for scheduling of interdisciplinary developmental evaluations.
• Work with department administration and clinical staff to insure that clinical schedules are maximized for cost productivity, while maintaining quality services to patients.
• Block clinical schedules in Centricity Business records, and family availability.
• Liaison with agencies external to the department for scheduling functions
• Communicates with third party billing agent when issues with authorization require changes to schedules.
• Other duties as assigned.

Qualifications:

• Requires at least a high school diploma or GED
• Five (5) years’ experience in a medical setting, or two-year associates’ degree and at least three (3) years’ experience in a medical office setting.
• Three (3) years’ supervisory experience, preferred
• Certified in Basic Life Support, preferred

• Must possess excellent communication skills, both verbal and written.
• Must be able to multi-task and be organized and detail oriented.
• Ability to use electronic medical records for patients and ensure confidentiality of all patient information
• Must possess effective listening skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast paced environment.
• Must be motivated, dependable, and professional team player.

• Normal medical office environment.

• Candidates upon hire will complete an electronic I-9 verification.
• Only those candidates whose experience best meets our requirements will be contacted.
• University of Louisville Physicians is an Equal Opportunity Employer.
• Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy.