Systems Analyst - Southfield
We are in search of a Systems Analyst to join our team located in Southfield, Michigan. The role offers a contract to hire employment opportunity in the tech industry. The successful candidate will be involved in various aspects such as troubleshooting hardware and printer setups, managing end-user needs, and providing support for cloud systems and network/VPN.
Responsibilities:
Provide level 1-2 tech assistance to end users, ensuring efficient resolution of their needs.
Set up and troubleshoot printer and hardware systems, ensuring their optimal functionality.
Utilize Active Directory for managing user accounts, groups, and other elements.
Support and maintain MS Office 365 applications for seamless operations.
Troubleshoot network and VPN issues, providing prompt solutions to maintain connectivity.
Provide basic ITIL knowledge in managing IT services and delivering value to customers.
Offer Azure Active Directory support, managing identities and providing access controls.
Support cloud systems, ensuring their effective performance and availability.
Hold relevant certifications such as A+, Network+, Server+, and MS 365 to validate skills and knowledge.- Minimum of 3 years of experience in a Systems Analyst role or similar
- Proven skills with Active Directory
- Proficient in using MS Office 365
- Excellent problem-solving skills and attention to detail
- Strong communication and teamwork skills
- Bachelor's degree in Computer Science, Information Systems, or related field preferred
- Ability to work effectively in a fast-paced environment
- Must have the ability to manage multiple tasks and projects simultaneously
- Demonstrated understanding of project management principles
- Strong analytical thinking and problem-solving skills
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills.