IT Services Manager

Overview:

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

JOB OVERVIEW:

This is a hands-on technical role that requires the ability to plan, implement, and manage the broad-ranging IT service needs of the company with a focus on customer service, technological efficiency, and responsive operational support to corporate IT users both during normal working hours and after-hours as needed.

ITC is headquartered in Fairfax, VA and offers outstanding compensation and benefits in a challenging and rewarding professional work environment.

Responsibilities:

RESPONSIBILITIES:

• Manage and maintain all network infrastructure to ensure optimal performance, security, reliability, and compliance with the company’s ISO/CMMC policies and industry governance requirements.
• Oversee asset management, including hardware and software inventory, procurement, and IT asset inventory/tracking.
• Manage, safeguard and maintain a growing supply of 100 current laptops.
• Administer and maintain Azure Active Directory/O365 services, including user accounts, group policies, and security permissions.
• Maintain a high level of Service Desk customer focus by prioritizing issues and communicating appropriately with external and internal customers. Provide technical support and troubleshooting assistance to end-users, resolving issues in a timely and efficient manner.
• Maintain helpdesk ticketing system and current metrics and SLAs.
• Work with existing reporting and analytics tools to monitor Service Desk and Field Services performance, identify and address areas of potential performance issues, and monitor key performance indicators.
• Manage software licenses, subscriptions, and vendor relationships to optimize costs and ensure compliance with licensing agreements.
• Facilitate the business' needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed / handled / ordered in advance of their expiration.
• Develop and implement IT policies and procedures to ensure compliance with industry standards and regulations.
• Plan and execute IT projects, including system upgrades, migrations, and deployments, within established timelines and budgets.
• Collaborate with internal stakeholders to understand IT requirements and align technology solutions with business goals.
• Evaluate emerging technologies and recommend solutions to improve efficiency, productivity, and cost-effectiveness.
• Stay informed about industry trends, best practices, and security threats to proactively address potential risks and vulnerabilities.
• Manage and maintain phone system (8x8 system), copiers, Meraki firewalls, and switches.
• Maintain and update Microsoft 365 licenses, Adobe, Azure, and maintain SharePoint permissions and controls.
• Maintain AV equipment and NUCs in conference rooms.
• Create and provide guides for internal use on processes and tools.
• Provide Mobile Device Support.
• Identify opportunities for continuous improvement.

Qualifications:

REQUIRED:

• Proven experience as an IT manager or similar role, with a minimum of 5 years of relevant experience with a strong understanding of computer systems, security, network administration, and databases.
• Bachelor’s degree in computer science, Information Technology, or related field
• Strong technical expertise in server administration, network infrastructure, Azure Active Directory management and administering Microsoft O365, Teams, SharePoint, OneDrive and Exchange.
• Experience with O365 migrations, Azure and Intune.
• Proficiency in IT asset management, including procurement, inventory control, and vendor management.
• Solid understanding of software licensing principles and experience managing software licenses and subscriptions.
• Excellent problem-solving skills and ability to troubleshoot technical issues independently.
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization.
• Proactive mindset with a strong commitment to continuous improvement and staying abreast of emerging technologies and industry trends.

DESIRED:

• Experience with ISO 20000, 27001 and CMMI, NIST 800-171, CMMC, NIST 800-53
• Experience working in the GOVCON environment.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco)

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.