IT Support Specialist

Looking for someone with SAP experience as this will be integrated as part of the day to day in this position.

Top Skills:

• SAP or ERP Support
• Active Directory
• O365, Google
• White-Glove Support – supporting 150 end users onsite
• Seeking someone with experience in a leadership role or someone looking to take their career and be an IT Administration or IT Lead

Role & Responsibilities:

• Managing, configuring, and troubleshooting IT cloud services
• Providing IT support and technical assistance
• Managing the IT aspects of employee onboarding/offboarding
• Maintaining IT documentation and inventory
• Work globally across the company as the primary IT contact
• Manage, configure, and troubleshoot IT cloud services (Google, Atlassian, Microsoft)
• Recommend improvements for the organization’s IT systems
• Implement enhancements or modifications to IT tools and processes
• Provide IT support to offices and remote employees
• Offer technical assistance for queries/issues related to computer systems, hardware, network, and service.
• Manage employee onboarding/offboarding IT processes
• Maintain inventory of hardware, software, and other IT supplies
• Provide training and orientation on new and modified systems
• Create and maintain IT documentation
• Analyze and recommend optimizations for software-based processes
• Provide training and orientation on new and modified systems
• Create and maintain IT documentation
• Analyze and recommend optimizations for software-based processes
• Engage in research for new software/tools to support purchasing efforts
• Support in developing and maintaining vendor relations and license management