Operations Coordinator (Service Support) - Arlington
The ideal Operations Coordinator will have experience managing schedules, ensuring accurate data, and providing solutions for process improvement.
Please note: This position is under a Monday to Friday work schedule with occasional on-call requirements throughout the week to include weekend and holiday coverage.
Key Responsibilities- Communicates with multiple internal (program, corporate) and external (customer) stakeholders to identify requirements
- Facilitate customer satisfaction surveys and provide results to primary stakeholders
- Act as an internal escalation point for Service Support representatives
- Verify accuracy of data and provide analysis for metrics outside tolerance levels
- Review metrics reports for accuracy and distribute, as required
- Communicate with field personnel to train and assist with data entry
- Process manual ticket updates
- Uses established document and brief formats, assists in determining document needs of end users
- Track ongoing ticket updates and work status with Excel reports
- Support asset and user management within internal systems and platforms
- Provide testing for mobile & desktop program software
- Support radiation safety officer by reviewing and tracking radiation survey schedules and documents
- Provide on-call support on weekends/holidays
- Bachelor’s degree
- 2 years of experience in operations support
- Ability to work weekends and holidays on a need basis
- Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams)
- Excellent customer service skills
- Problem-solving and critical thinking skills combined with situational awareness and adaptability in the face of challenging circumstances
- Strong attention to detail
- Ability to obtain and retain a Public Trust clearance
Benefits
Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas.Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!- Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
- 401k plan with Roth option.
- Eligibility for an employer match.
- Immediate vesting
- Paid time off
- Holidays – 11 paid holidays per year
- Comprehensive medical, dental, and vision plans
- Company-paid Life & AD&D insurance plan
- Employee Assistance Program
- Wellness Resources
- Company-paid training and development program
- Voluntary benefits include:
- Life & AD&D Insurance for employee, spouse, and children
- Short-term and long-term disability (per plan guidelines)
- Legal Shield and Identity Theft protection plans
- Pet Insurance
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