UX Product Design Lead

You will lead, execute, and manage design projects, creating the best personalized experience possible for patients, their caregivers, and families.

Responsibilities:

• Lead, execute, and manage the patient/caregiver experience design process for assigned projects, engaging users and stakeholders.
• Collaborate closely with cross-functional colleagues throughout the full project design lifecycle, from research to prototyping to implementation to full operational integration.
• Identify and drive internal integration needs with multiple disciplines, from design development through implementation, to deliver a consistent and exceptional experience.
• Facilitate and manage cross-functional teams to help reduce the experience of organizational complexity.
• Design, conduct, and manage user research, completing literature reviews, direct observations, and inquiry to inform design and implementation requirements.
• Create, test, and evaluate digital and non-digital design prototypes of increasing fidelity with end users.
• Build alignment for and communicate design decisions based on research, evidence, and best practices, through personas, journey maps, narrative, storytelling, and presentations.
• Establish and apply methods for measuring experience, ensuring that baselines, ongoing evaluation, and adjustments are included as part of the overall design and implementation plan.
• Engage leadership and senior stakeholders in strategic experience design goals and development process.
• Manage and execute project tasks and documentation, understanding relationships to strategic initiatives.
• 3+ years’ experience in healthcare, innovation, product, service, or engineering design
• Working on cross-functional design projects from problem/scope definition through prototyping,

• Strong capabilities with visual design and digital prototyping tools
• Collaborating with software development teams
• Understanding of the U.S. healthcare delivery system and user experience
• Demonstrated experience at driving progress among diffuse stakeholder groups:
• Inspiring staff enthusiasm and commitment to project goals
• Engaging groups with diverse interests, needs, and values in the design development process
• Getting things done through formal and informal organizational channels
• Understanding and navigating organizational culture.