Help Desk Technician
Acara Solutions client in the Restaurant Technology industry is looking for a Help Desk Technician to join their team!
Location: Boston, MA 02210 (Onsite)Duration: 3 Months (Possibility to extend or convert) Pay Rate: Up to $27 an hour
The IT Service Desk team serves as the frontline support for our client, offering timely assistance with hardware, software, and network issues. Responsibilities include logging and prioritizing support requests, troubleshooting technical problems, and documenting interactions.The team focuses on delivering efficient technical assistance, fostering a culture of continuous improvement, and maintaining high standards of professionalism and customer service.
Responsibilities:-Technical Support & Troubleshooting: Serve as the first point of contact for users, providing timely and effective technical support via the ServiceNow ticketing system. Diagnose and resolve hardware, software, and network issues.-Documentation and Records: Maintain accurate documentation of service desk interactions, including details of inquiries, troubleshooting steps, and resolutions, to facilitate knowledge sharing and process improvement.-Hardware Asset Management: Manages the lifecycle of IT hardware assets, including receiving, inventory tracking, deployment, and disposal.
Ensures accurate record-keeping in asset management systems.-User Management & Training: Manage user accounts and access permissions. Provide basic technical training and guidance on in scope software applications.