Lead Systems Administrator - Horsham
Robert Half Horsham
We are in the process of expanding our team in HORSHAM, Pennsylvania, and are currently searching for a Lead Systems Administrator to join our IT Consulting firm. In this role, you will be the cornerstone of our cloud-based operations, addressing escalated helpdesk challenges and ensuring smooth operations.
Responsibilities:
- Guide the Service Desk team's daily activities and manage unplanned operations
- Provide mentorship to existing team members on procedural and technical tasks
- Deliver 2nd and 3rd level support for our cloud-based, remote, and on-site server and desktop environments
- Guarantee all infrastructure solutions and operational activities adhere to the organization's established security and operating policies
- Take part in innovative engineering projects that drive the organization forward
- Conduct regular IT operational tasks and proactively validate the health of the environment
- Report and escalate support trends to enhance service delivery
- Identify opportunities to improve the health of the environment or service delivery through process improvement or continual development of runbooks
- Be available on-call for production support and perform other required duties. • Proven experience in IT Consulting, preferably in a Systems Administration role.
- Proficiency in Cisco Technologies, demonstrating the ability to understand and manage network infrastructure.
- In-depth knowledge of Citrix Technologies to ensure the smooth operation of virtualization processes.
- Understanding of Cloud Technologies, with the ability to manage and implement cloud-based solutions.
- Experience with Dell Technologies, particularly in relation to server and storage systems.
- Familiarity with Firewall Technologies, ensuring the security of systems and data.
- Ability to conduct AB Testing for system improvements and troubleshooting.
- Expertise in Active Directory, managing user accounts and access controls.
- Proficiency in Backup Technologies, ensuring data protection and recovery.
- Knowledge of Cluster Analysis to enhance system performance.
- Experience in managing and troubleshooting Computer Hardware.
Conshohocken, 11 mi from Horsham
Build Success every day for our people, carrier partners, agents and insureds — because we know our success is built on yours. www.nsminc.com
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