IT Support Specialist II

Overview:

This requires independent judgement and critical thinking in resolving technical issues.

Benefits Include:

• Medical, dental, vision, and supplemental insurance options, including HSA match for qualifying contributions.
• Parental Paid Leave
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Mileage reimbursement.
• Tuition reimbursement available.
• Company sponsored learning and development

Min: USD $55,000.00/Yr.

Max: USD $65,000.00/Yr.

Responsibilities:

• Deploy workstations for new hires and rehires.
• Take ownership of all onboarding and offboarding related tickets and requests.
• Work closely with the Human Resource department to ensure all staff are onboarded and offboarded in a timely manner. Some requests might be outside of normal business hours.
• Ensuring new hires have the necessary technical assistance to set up their hardware and software.
• Focus on the employee experience and continually looking to improve it.
• Deploy Chromebooks and iPad to schools and client programs as needed.
• Install, modify, and repair workstation / Chromebook /iPad hardware and software.
• Support business software and equipment remotely through N-Able or in person.
• Deploy, manage, and mitigate workstations threats with EDR.
• Night and weekend on-call rotation availability required.
• Assist with maintaining printers, copiers, scanners, and Papercut user management.
• Assist with Office 365 email, Teams, and other application environments.
• Assist with workstation related Intune AutoPilot and Group Policies testing and deployment.
• Maintain inventory of all IT related equipment.
• Triage all incoming IT helpdesk tickets and escalate tickets as needed.
• Handle escalated incoming requests and assign them to other parties as needed.
• Handle delegated project tasks and provide updates.
• Assist with office moves, relocations and new office setup and configurations.
• Troubleshoot basic technical problems with LAN, WAN and wireless environments. Escalate issues as needed.
• Follow up with employees to ensure issue(s) have been resolved.
• Maintain safety and tidy organization of IT equipment, and cables.
• Attend daily IT stand-up meetings, provide task updates, and task blockers.
• Provide support and assistance to other departments and needed and directed by the direct report.
• Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.
• May be required to drive vehicles, be insurable with our auto insurance provider, and complete company vehicle training.

Qualifications:

Bachelor’s or associate degree in computer science, or 2-3 years of related IT field preferred with some education. A+ certification required. Network + and Cloud + preferred. Assistance in obtaining certification will be provided if job offer is extended.