Receptionist

We are offering a contract for a Receptionist role in Wilmington, Delaware. The successful candidate will join our team in the medical industry, working on-site to support the smooth operation of our clinic.

• Providing a welcoming environment for patients, greeting them warmly and directing them appropriately within the clinic.
• Managing a comprehensive scheduling system to coordinate patient appointments, tests, treatments, and surgeries.
• Ensuring patient insurance details are verified, correctly entered into the system, and that billing is processed accurately.
• Serving as the primary contact for patient inquiries, both in-person and over the phone, with an ability to explain complex insurance concepts in a patient-friendly manner.
• Upholding the confidentiality of patient documents and data in accordance with HIPAA regulations.
• Performing administrative tasks including faxing, answering emails, photocopying, and sorting mail.
• Cooperating with medical staff, patients, and insurers to resolve any issues or barriers to care. • Minimum of 1 year experience in a receptionist role or similar position
• Proficiency in answering a multi-line phone system
• Strong customer service skills
• Ability to perform data entry tasks with high accuracy
• Excellent email correspondence abilities
• Exceptional interpersonal skills for dealing with a diverse range of clients and co-workers
• Proficiency in Microsoft Excel, Microsoft Outlook, and Microsoft Word
• Experience with organizing files and maintaining a clean and efficient work environment
• Ability to schedule appointments effectively, ensuring smooth operations and minimal conflicts