IT Technician Tier 2 (Remote)

apartmentIntelligent Technical Solutions placeJohannesburg calendar_month1/9/25

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance.

You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic server issues.
Basic networking issues.

Answer incoming Quick Fix calls from clients.

Job Qualifications:

Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.

Experience with Managed Service Providers (MSPs) is highly desirable.

Job Requirements:

A home office set up that meets the following: A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.

Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.

Able to pass our online behavior and cognitive assessments.

Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

Compensation: (South Africa Only)

Pay rate starts at $12.01/hr up to $13.51/hr and may vary by experience and location.

Benefits:

Paid US Holiday
Night Shift Bonus
Paid Time Off (15 Vacation Days per year)
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Accident and Disability Coverage
Company-paid training and certification
Health & Wellness Program
Dental & Vision

Salary Advancement

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