Risk Manager II, Escalation Management & Prevention - Houston

Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

They will deep dive the root cause of escalations, identify holistic preventative solutions, and drive initiatives across global teams to improve abuse detection, enforcement, and prevention. The ideal candidate will have excellent written and verbal communication skills, and the ability to communicate effectively to a variety of internal and external stakeholders.

Key job responsibilities

• Identifying, managing, and resolving time-sensitive escalations.
• Performing analysis of data from a variety of sources to identify possible risk indicators.
• Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
• Analyzing escalations from various sources within Amazon, determining possible root causes and identifying preventative actions.
• Tracking and documenting incidents from initial detection through final resolution.
• Writing and publishing techniques, guidance, and reports on incident findings.
• Coordinating with analysts to correlate risk assessment data.
• Drafting and presenting deep-dive documents and reports on policy and process gaps to senior executives.

• Exercise strong judgment in areas where policies are not well defined.
• Understand the implications of new information for both current and future problem-solving and decision-making.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
• Analyze existing policy and process gaps, and identify solutions to close them.
• Function effectively in a dynamic, fast-paced environment.

About the team

• 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
• Experience handling confidential information
• Strong communications skills and experience creating and editing content for internal and external audiences- Experience with research and investigation skills or equivalent
• Experience with SQL and Excel
• Experience working in industries such as law, IP protection, fraud, regulatory compliance, or related fields.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.