Help Desk Engineer L3
Robert Half Woodland Hills
Email brendan.steele@rht(.com) for consideration*
Robert Half (Technology Solutions) is searching for an IT Help Desk Engineer III (L3) with a background in AD/Entra ID, M365, Exchange, VDI, and escalated support. If this sounds like your background, then this Help Desk Engineer III (L3) role is for you.For this opportunity, you will work in the Woodland Hills, CA area.
Position: Help Desk Engineer III (L3)Hours/Duration: 40 hrs/wk, M-F, FTE/CTH
Top Skills: Tier 3 Help Desk Escalations, Executive Support, Azure, Entra ID/hybrid AD, M365, Exchange, VDI, etc.
Onsite/Remote: Onsite
Company: Travel/Tourism Industry
We are looking to present candidates immediately and this Help Desk Engineer III (L3) position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line).You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).
Responsibilities:
- Handle Level 3 IT Tickets from L1 and L2 Team
- Administer Microsoft environment including O365 products - Intune, MS Teams, Exchange, SharePoint, OneDrive, Azure AD and on-prem AD (Hybrid), Azure Services, etc.
- Handle escalated tickets and executive/VP requests with a great bedside manner
- Work with 3rd party vendors (Microsoft, Cisco, Palo Alto, etc.)
- Document resolutions, processes, knowledgebase articles, project plans/road maps/deliverables, etc.
- Setup connections, manage end user/executive hardware & software
- Resolve tickets from L1 and L2 teams globally. Mentor junior staff members
- Setup Azure Virtual Desktop and/or Citrix VDI
- Setup numbers within MS Teams, setup conference rooms
- Resolve email and mail issues
- Enroll users in Intune
- Secure network against cyber threats
- Setup and engineer MFA solutions
Skills:
- 4+ Years of Escalated Support & White-Glove Service (Supporting Executives)
- M365, SharePoint, OneDrive, Exchange, Teams, Intune (MDM)
- Azure Services (Entra, Virtual Desktop or AVD, etc.), Hybrid AD
- Vendor Management
- Professional/Polished, Natural Leader
- Citrix Virtual Desktop (or Azure Virtual Desktop Infrastructure is preferred) – VDI Services is a huge preference
- MFA
- Network Fundamentals, LAN/WAN, Shared Printers, Connectivity
- Endpoint Management/Deployments
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Email brendan.steele@rht(.com) for consideration*
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