Help Desk Analyst II

apartmentRobert Half placeWoodbridge calendar_month 

We are looking to hire a Help Desk Analyst II to join our team in Woodbridge, New Jersey. The individual will be responsible for providing technical assistance and maintaining computer hardware and software. This role offers a contract to hire employment opportunity.

Responsibilities:

  • Provide technical assistance to staff on computer hardware and software issues
  • Monitor and maintain software libraries and service logs
  • Carry out repairs and upgrades to hardware and software
  • Troubleshoot and resolve hardware and software issues
  • Install new computer hardware and software
  • Integrate new hardware and software into existing networks
  • Maintain existing LANs and WAN
  • Maintain Email and Internet connections
  • Carry out repairs of nonpublic hardware at remote locations
  • Organize and monitor inventory of hardware, spare parts, software, and supporting documentation. • Minimum of 2 years of experience in a similar role
  • Proficient in Android Development
  • Skilled in using Cisco Technologies
  • Knowledgeable in Citrix Technologies
  • Familiar with Mac Computers
  • Proficient in using Microsoft Office Suite
  • Experience with Active Directory management
  • Ability to troubleshoot issues on Apple Devices
  • Solid understanding of Computer Hardware
  • Experience in Configuration Management
  • Expertise in software and hardware Deployments
  • Skilled with Chromebook devices
  • Proficient in using Google Apps and Google Docs
  • Must possess excellent communication and problem-solving skills
  • Ability to work under pressure and prioritize tasks effectively
  • A keen eye for detail and commitment to quality customer service
  • Willingness to stay updated with the latest technology trends and updates
  • Ability to work collaboratively in a team environment as well as independently.
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