Customer Service Representative

This role offers a contract to permanent employment opportunity.

Responsibilities:

• Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction
• Utilize various computer systems and applications to gather necessary information efficiently
• Collaborate with team members and other departments to resolve complex customer issues
• Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns
• Accurately document customer interactions and update customer accounts in the system
• Stay up-to-date on product knowledge, industry trends, and company policies
• Meet performance metrics and quality standards set by the company
• Handle a high volume of inbound calls with a positive attitude
• Assist customers by providing product information and offering solutions to ensure customer satisfaction
• Process customer applications and maintain accurate customer records.
• Prior experience in a customer service role, preferably within the energy/natural resources industry.
• Proficiency in operating call center systems and handling customer inquiries effectively.
• Demonstrable experience in a call center customer service setting.
• Exceptional communication skills, both written and verbal, to clearly address customer issues.
• Strong problem-solving skills to identify customer needs and provide appropriate solutions.
• Ability to work under pressure, manage high call volumes, and maintain a positive attitude.
• Proficiency in using computer systems, including Microsoft Office Suite and CRM software.
• Excellent interpersonal skills to build rapport with customers and provide a positive experience.
• Flexibility to work in shifts, during weekends, or on holidays, if required.
• Understanding of the energy/natural resources industry to provide accurate information to customers.
• High school diploma or equivalent education level.
• Familiarity with industry-specific regulations and guidelines.