Client Account Manager - Employee Benefits
Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
We are on the lookout for enthusiastic and dedicated individuals to join our Employee Benefits team as a Client Account Manager in our Manchester office. This part of our successful business is responsible for advising corporate clients on all aspects of their employee benefits including Healthcare, Group Income Protection, Group Life Assurance and Critical Illness.
This is a fantastic opportunity for someone with a strong customer service and sales background looking to continue their career with a world leading professional services company.
What can you expect?Based in our Manchester office you will deliver outstanding service to your clients in a timely manner in line with MMBs target operating model.
You will also provide technical support to clients and colleagues.
What you will be rewarded with:We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office, with a blend of office days and home days to be spent working on a remote basis.
Competitive Benefits Package including: 25 days annual leave, excellent pension contributions, private medical insurance, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We will rely on you to: Have ongoing communication with clients, colleagues and providers
Accurate and timely completion and maintenance of MMBs systems to achieve set targetsOwnership of delivery of tasks and proactively manage own workload
Partner with internal/ external stakeholders to achieve the best service for our clients
Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
Ensure quality of own work through right first time approach
Champion continuous improvement within your team/location
Develop and maintain appropriate technical and market knowledge
Support revenue reporting activity as appropriate
Quality checking of colleagues work to ensure accuracy
Attend client meetings as required
Manage client relationships to support retention & growth
Training and technical referral for colleagues
What you need to have: Previous client service or sales experience within a professional office or financial services setting
Strong communication and relationship building skillsExcellent working knowledge of Microsoft Office suite
Proven ability to work on own, and as a team player, establishing good rapport with clients and colleagues
Excellent time management and planning/organisational skills, ability to work to deadlines
What makes you stand out?Previous Employee Benefits or Financial Services based experience
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries.Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment.
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Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)