Customer Service Representative

This position requires a proactive and communicative individual who is passionate about serving the community and helping members navigate our offerings effectively. If you are a people-oriented professional with a knack for problem-solving and a commitment to excellence, we welcome you to apply and contribute to our vision of supporting transparent and effective public finance.

• Respond to member inquiries via phone, email, and in-person, providing timely and accurate information.
• Resolve customer complaints or issues by identifying the root cause and offering effective solutions.
• Maintain and update customer records in our database, ensuring information is accurate and current.
• Assist with the coordination of events, training sessions, and workshops for municipal finance professionals.
• Gather feedback from members to continually improve our services and customer support processes.
• Collaborate with other departments to address member needs and enhance service delivery.
• Stay informed about the Society's programs and services to effectively assist members.

• High school diploma or equivalent; associate degree or higher preferred.
• Proven experience in customer service or support roles.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build relationships with diverse stakeholders.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Detail-oriented and capable of maintaining professional standards in all interactions.

Benefits

Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans and Unemployment benefits payment, Paid Time Off and Holidays