Import/Export Logistics Coordinator

Summary/Objective

Under the supervision of the Import/Export Customer Service Manager, the Logistics Coordinator manages all aspects of assigned accounts, including processing import/export shipments and related activities. Responsibilities include document preparation, traffic coordination, customs clearance, and arranging timely deliveries.

• Process import documentation such as ISFs, BLs, commercial invoices, arrival notices, ATME’s, and entry summaries.
• Ensure all documentation complies with policies and import/export regulations.
• Create delivery orders, arrival notices, truck BLs, and other necessary documents.
• Track shipments and communicate status updates to clients and vendors.
• Coordinate with truckers to meet delivery timelines.
• Ensure on-schedule cargo pick-ups and deliveries.
• Generate billing invoices and packets, and send them to customers and offices promptly.
• Prepare and file ISF and CF7512 forms accurately and follow up as needed.
• Arrange export shipments, including booking with carriers, generating BLs/HAWBs, filing AES, confirming FOB status, and sending pre-alerts.
• Obtain cost estimates from carriers and vendors, create quotations, and submit to relevant parties.
• Provide excellent customer service to clients and affiliates.
• Maintain organized shipment records and billing packets.
• Support logistics operations for other branch offices as needed.
• Create customer-requested reports.
• Investigate and resolve freight issues such as overages, shortages, and damages (OS& D) and handle claims when necessary.
• Participate in management meetings and handle special projects as assigned.

• Education: High School Diploma required.
• Experience: At least 2 years of experience as an Import/Export Agent or Coordinator.
• Skills:
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced environment.
• Team-oriented and organized.
• Skilled in multitasking under pressure and making independent decisions.