E-Chat Consultant
Abercrombie & Kent USA Downers Grove
Position Summary
Responsible for lead generation sales via A&K website utilizing effective online sales communication techniques.
Responsibilities and Accountabilities- Maintain a high level of familiarity with the Abercrombie & Kent website and products to provide a positive visitor experience
- Use echat sales techniques to generate sales leads and meet monthly echat booking goals using echat software
- Collaborate with Marketing and Web team to review trends or report web issues
- Manage website inquiries and handle as appropriate or forward to correct department via CRM
- Maintain up to date knowledge of current product offerings and destinations by attending training/product briefing sessions
- Assist guests/Travel Advisors as necessary
- Assist with special projects or related duties as needed
- Intermediate typing skills preferred - accuracy is a must
- Excellent written communication skills
- Basic knowledge of Microsoft products – Word and Excel
- Able to navigate the A&K website in a proficient manner
- Knowledge of world geography
- Work in a team environment
- Creative problem-solving skills
- Ability to work with minimal supervision
Requirements
Education and Experience- Minimum two years relevant travel industry experience preferred
- High School diploma required
- Previous sales experience preferred
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