Practice Operations Manager - Digestive Health Institute - ORMC
Position Summary:
Orlando Health Digestive Health Institute is an international destination for care, offering comprehensive and coordinated services to evaluate, diagnose and treat a wide range of conditions affecting the digestive tract and gastrointestinal organs.The institute has distinguished itself worldwide in offering many diagnostic and treatment options, including artificial intelligence (AI) capabilities that improve diagnosis, treatment and outcomes. The institute brings internationally recognized digestive disease care to a new state-of-the-art facility in downtown Orlando as well as several satellite sites conveniently located within the Orlando Health system.
Orlando Health Digestive Health Institute is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond.
Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life.
We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Position Summary
Manages human, financial, and materials resources in a team relationship with the Physician Lead and Director /Physician Practices or COO or Senior Manager, Practice Operations to deliver high quality, customer focused cost effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals of the Orlando Health Physician
Group (OHPG) and Orlando Health.
*Work schedule Monday - Friday 8:00 am - 5:00 pm*
Responsibilities:
Essential Functions Responsible for approximately 4-15 physicians and 15-40 team members.
In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies.
Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager.Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of material variances to Administration.
Maintains an effective revenue cycle and other systems to maximize revenue.
Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistent with management values of OHPG.
Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients. Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership.
Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines.
Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
Ensures quality metrics are met in the practice setting.
Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space.
Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions.
Researches, analyzes and maintains data collection system required to administer Service Line operations.
Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications:
Other Related FunctionsEducation/Training
Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section).
ExperienceTwo (2) years of health care experience, to include one year in a lead or supervisory role.