[ref. j95342400] It Technical Support Specialist Sap User

Position Type: Direct Hire

Compensation Information

The salary range provided is in compliance with applicable state and federal regulations.

Overview

You will collaborate with Business Analysts, Technical Support Engineers and SAP consultants.

• Broad working knowledge of Microsoft software applications including Windows 10/11, Office 365, and PC-compatible hardware. Basic SAP and S4 HANA knowledge strongly preferred.
• Managing SAP User ID Permissions with Active Directory Group Administration.
• Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation.
• Understanding and use of remote access technology.
• Excellent customer service skills, particularly telephone skills.
• Must be self-motivated and able to make decisions independently.
• Project management knowledge and practical experience
• Strong analytical skills, ability to conceptualize, analyze, and take action
• Proven ability to handle random, frequent, concurrent, and often complex situations. Must be technically knowledgeable and have extremely strong problem-solving skills.
• Able to conceptualize problems and set priorities.
• Must be able to manage multiple tasks while also meeting project commitments.

• Use SAP tools to configure, maintain and delete SAP roles and user accounts within SAP modules. (e.g., Core ECC, CRM, BW Mobile and Portal)
• Maintain an auditable change management workflow for SAP role modification requests and user access changes.
• Maintain a consistent process for testing, implementation, and maintenance of roles across SAP applications.
• Work with end-users and the Help Desk to quickly resolve user access and configuration issues.
• Assist in the design of new functionality as additional requirements are identified by users.
• Work with internal and external auditors in the identification and correction of access points within SAP.
• Escalate issues to IT Management team and BASIS administrator in a timely manner
• Provide IT help desk support including technical troubleshooting for all personal computer hardware (desktops, laptops, monitors, scanners, mobiles, etc.), all corporate standard software (Windows 10/11, Office 365, other business applications.), Windows networks and Citrix Metaframe servers and clients.
• Assist in the documentation and maintenance of all help desk policies and procedures, instructional documentation, technical specifications, test plans, etc.

• Bachelor's degree in computer science or related discipline preferred.
• IT certifications or training a plus
• 4+ years of hands-on experience with SAP security administration and implementation across multiple SAP landscapes
• Exposure of SAP Basis and application modules

If applying for this role - Please take each key point and provide number of years experience and what you would rate yourself, 1 thru 10 (10 being expert) for each key point. Send your resume and notes on the role to expediate our recruiting services.