[ref. a18575022] Audio Video Communication Field Service Engineer - Miami, FL

Responsibilities:

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

Learn more About Daktronics!

From hometown retailers to major league stadiums to international shopping centers, let’s light the world one LED display at a time.

This is an opportunity to join the Daktronics team as an Audio Video Communication Field Service Engineer.

• Exciting Venues – Your work makes game day memorable!
• Technological Innovation – Leveraging strengths in product innovation, manufacturing, and service. No two days are alike, you will experience variety and depth in your work.
• Growth Mindset – Daktronics embraces challenges, uses feedback to learn from our mistakes, and focuses on future success.
• Respect – We respect each other and those we work with while welcoming different viewpoints and suggestions. We work as a team towards mutual prosperity.

• Your schedule will vary and will include some nights and weekends depending on business needs.
• Most of your work will be Monday - Friday during normal business hours.
• We strive for work/life balance. This position requires working 10+ weekends a year to support events.
• Some last-minute scheduling happens to meet our customer needs when an unexpected repair or event happens.

• Your office will be at your home, located within a 30-mile radius of Miami, FL.
• You will travel to customer sites in your Daktronics vehicle within your regional area. You may also travel nationwide or internationally depending on business need.
• Onsite work can vary by location and from day to day. One day you might work inside in a control room, the next day you might be outside on a lift or ladder working with a video display.
• You are paid for all your working time, including travel time to and from site.
• When you are not working on a customer site, you will work from your home office to remotely support our customers.

What will work look like for me?

Onsite Support consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:

• Providing service, installation, or support during an event at a customer site.
• Providing on-site technical and maintenance services for Control Systems and Display Systems.
• Leveraging your knowledge by training our Service Partners.
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
• Actively creating and updating knowledge base articles for internal/external use.
• Perform other duties as assigned or needed to support the efforts of Daktronics.

Remote Support consists of supporting Daktronics equipment and end customers. This work will primarily focus on:

• Providing technical over-the-phone support to internal and external customers.
• Responding to customers’ request for technical support primarily through incoming and proactive outbound calls.
• Providing software application installation/configuration support along with “how-to” assistance.
• Troubleshooting and solving basic to sophisticated hardware and software technical issues.

Qualifications:

• Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems).
• Preferred applicant will have a bachelor’s degree in a technical discipline (Electronics Engineering Technology, Computer Engineering Technology) and relevant experience.
• Must be able to:
• Communicate effectively in a variety of settings.
• Positively and professionally able to work in stressful situations.
• Show personal commitment to continuously improve.
• Display a can-do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Work effectively as a team member assisting when and where needed.
• Comfortable working from a home office location.
• Ability to travel by air and ground. Valid driver's license and good driving record. Motor vehicle records will be checked.
• Must be able to get a passport.
• Fluent in English, both written and verbal. Multi-lingual is a plus.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre-determined business need.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

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