Customer Service Representative

We are offering a short term contract employment opportunity for a Customer Service Representative in Scarborough, Maine. The job function is primarily in the call center industry and involves a range of responsibilities related to customer service and data entry tasks.

• Handle inbound calls from customers, providing timely and efficient responses.
• Utilize call center resources to optimize customer service.
• Enter and update customer information in the database accurately.
• Manage email correspondence with customers, ensuring all queries and concerns are addressed promptly.
• Balance inbound and outbound calls, ensuring all customer interactions are handled professionally.
• Utilize Microsoft Excel and Word for data management and document preparation.
• Process customer orders accurately and efficiently.
• Schedule appointments as needed to meet customer service goals.
• Monitor customer accounts and take necessary actions to maintain good standing.
• Continually improve customer service techniques to enhance the customer experience. • Proficiency in Microsoft Excel and Microsoft Word is required.
• Must be skilled in answering inbound calls and handling both inbound and outbound calls.
• Prior experience in a call center setting focused on customer service is necessary.
• Ability to perform data entry tasks accurately and efficiently.
• Must have experience in order entry.
• Experience in managing email correspondence professionally is essential.
• Ability to schedule appointments efficiently and accurately.
• Excellent customer service skills, with a focus on resolving customer issues and ensuring customer satisfaction.
• Must be able to handle multiple tasks concurrently and work in a fast-paced environment.
• Strong communication skills, both verbal and written, are essential.
• High school diploma or equivalent educational qualification is required.
• Must be able to work in a team environment and contribute positively to the team dynamics.
• Ability to learn and adapt to new software and technology.
• Must be reliable, punctual and adhere to the set work schedule.
• Must have a proactive approach to tasks and a positive attitude towards work.
• Ability to handle confidential information with discretion.
• Prior experience in a similar role will be considered an advantage.