Customer Service Representative - Robert Half

We are looking for a Customer Service Representative to join our team in the Healthcare industry, specifically within Hospitals and Social Assistance, based in Huntington Beach, California, 92647, United States. This role offers a long term contract employment opportunity, where you will be tasked with handling customer service-related tasks in a hybrid workplace setting.

Responsibilities:

• Fluent in Korean language to cater to a diverse customer base
• Answering inbound calls and making outbound calls as needed
• Documenting all calls for record-keeping and future reference
• Assisting members with their queries and scheduling their appointments
• Data entry and order entry tasks to maintain accurate customer records
• Utilizing Microsoft Excel and Word for various tasks
• Providing excellent customer service to ensure customer satisfaction
• Corresponding with customers through email and other platforms as needed
• Monitoring customer accounts and taking appropriate action as required
• Availability to work on a varied schedule from Sunday to Saturday, while adhering to a five-day workweek.
• Minimum of 2 years' experience in a customer service role within the healthcare, hospitals, or social assistance industry.
• Proficiency in handling inbound and outbound calls.
• Demonstrated experience in a call center customer service environment.
• Strong customer service skills, with the ability to handle and resolve customer inquiries and complaints effectively.
• Proficiency in data entry tasks, ensuring accuracy and attention to detail.
• Ability to correspond professionally via email, handling customer queries and issues.
• Proficiency in using Microsoft Excel and Microsoft Word.
• Experience in order entry processes, ensuring correct and timely processing of orders.
• Ability to schedule appointments efficiently, managing multiple calendars and coordinating across teams when necessary.
• Fluency in the Korean language is a plus, to cater to our diverse customer base.
• Ability to work effectively in a team, demonstrating good communication and collaborative skills.
• Strong problem-solving skills, with the ability to think critically and make decisions in a fast-paced environment.
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• High degree of professionalism, with the ability to represent the company positively in all customer interactions.