Medical Reception Supervisor - San Jose

Overview:

We are recruiting for an exciting leadership opportunity as a Medical Reception Supervisor (MRS) at one of our new state of the art clinics.

Consistently conducts operations and decision-making base on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

Responsibilities:

Works closely with the Health Center Manager and other members of the clinic management team to:

• Ensure staff adherence to customer service standards and quality of work.
• Proactively manages provider appointment schedules to ensure provider templates are correctly applied and ensures provider appointments are scheduled appropriately.
• Manage patient flow in real time to ensure patients are checked in registered in a timely manner
• Works with Health Center Manager to monitors and evaluate staff performance and recommends promotions and disciplinary actions.
• Provides Health Center Manager with on going feedback on staff performance and assist with completing performance evaluations.
• Provide appropriate coaching, training, counseling and staff development in association with Health Center Manager.
• Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Medical Records positions.
• Demonstrates exemplary customer service in both verbal and written encounters.
• Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
• Forwards all notification (formal and informal) of site audits/visits (i.e., OSHA Blue Cross etc.) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits/visits.
• Maintains direct communication with Health Center Manager, providing updates on operational issues, process improvement suggestions and other concerns.
• Under the direction of the QA Coordinator, will participate in process improvement and data collection as necessary.
• Ensures data entry corrections/completion is resolved in a timely manner.
• Monitors accuracy of cash/ copay collections, payment entry, and the daily site deposit.
• Provides coverage in health center positions as necessary. Including Health Care Associate and Medical Records positions.
• Interfaces with other departments to ensure operational effectiveness.
• Able to multi-task and manage assigned project as directed by Health Center Manager.
• Other duties and responsibilities as assigned by the Health Center Manager.

Qualifications:

EDUCATION AND LICENSE/CERTIFICATION:

• High School diploma or equivalent is required.
• Associates Degree in Business Administration, Health Care Administration, or a related field is preferred. Experience in lieu of degree may be applied for this position.

PRIOR EXPERIENCE:

• 5 – 8 years of experience in management or supervisory position in a healthcare or ambulatory care setting, preferred.

• Bilingual Preferred (English/Spanish) but not required.
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
• Customer-service oriented
• Strong computer skills
• Familiar with adult learning and general training techniques
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Effective leadership/supervisory skills
• Modern office practices and procedures including email
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

• Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
• Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.

The pay range for this Exempt position starts at $70,347.08 a year. Our salary ranges are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!