Desktop Support Analyst
Robert Half Anderson
We are offering a contract for a Desktop Support Analyst position in our IT Services sector, located in Anderson, South Carolina, United States. This role involves providing support in a large warehouse environment, addressing desktop-related issues, and ensuring smooth operations.
Responsibilities:- Provide resolution for hardware issues, focusing on laptops and printers.
- Troubleshoot application-related problems to ensure seamless operations.
- Offer break/fix support for Thin Clients and large scale Zebra printers, minimizing downtime.
- Deliver excellent customer service to address and resolve queries efficiently.
- Handle both hands-on and remote support as per the requirement.
- Use desktop imaging and computer imaging techniques to maintain system efficiency.
- Carry out hardware and software installations, ensuring systems are up-to-date.
- Reset passwords as required, ensuring security protocols are followed.
- Utilize ticketing systems to manage and resolve support tickets.
- Perform basic troubleshooting to identify and fix issues early. • Proficiency in Desktop Imaging and Computer Imaging
- Solid experience in Desktop Support
- Familiarity with Desktop Hardware and its maintenance
- Ability to perform Hardware & Software Installation
- Experience in performing Password Reset tasks
- Knowledge of using Ticketing Systems for resolving issues
- Experience in handling Support Tickets
- Proficiency in Break Fix techniques
- Strong understanding of Basic Troubleshooting in an IT environment
- IT Services industry background would be advantageous.
Robert HalfGreenville (SC), 28 mi from Anderson (SC)
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