[ref. j82466224] Analyst/Developer - Remote
Location: 100% remote / Preferably Peoria or Chicago
C2C: Yes
Duration: Long Term
Visa: Any
Positions Contributions to Work Group: Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.Tickets investigation; statistical analyses, testing and analysis of application failures
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoringEmployee is also responsible for performing other job duties as assigned by CLIENT management from time to time.
Typical task breakdown: Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Interaction with team: Involve in Daily sync up and meetings with internal team including US and offshore teams
Collaborate with Cross functional teams (Tier 3 and/or tier 1 support teams) via Teams meetings, chat, and/or email for issue triaging and resolution.
Work environment: 100% remote (Preferably - Chicago / Peoria)
Education & Experience Required: Requires a college or university degree, with 2-4 years experience OR technical certification w/ 8 years experience
At least 2-4 years of experience in Application Support
Required Technical SkillsAt least 2-4 years of experience in Application Support
Expertise with relational databases support, querying and database reporting preferably Snowflake
Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
Experience troubleshooting issues related to UI / API & Data flow
Expertise with high availability architecture
Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)
DesiredWorking experience with programming languages: Python, Power shell, SQL & JSON
Working knowledge on deploying autoscaling features (no hands-on support required)
Required Soft SkillsVerbal and written communication skills. Ability to clearly communicate ideas
Problem solving skills, customer service and interpersonal skills