Field Services Coordinator
redShift Recruiting Saratoga Springs
Are you a detail-oriented professional with strong coordination skills and a passion for customer service? We're looking for a Field Services Coordinator to join our client's team near Saratoga Springs, NY! In this role, you'll oversee and optimize field service operations, ensuring seamless scheduling, deployment, and support of field technicians.
Responsibilities of the Field Services Coordinator
will include:-Manage and coordinate field service activities, including scheduling and monitoring service personnel.-
Respond to incoming service requests via phone, email, or an ITSM ticketing system.-
Document and track user issues, ensuring efficient case management.-
Prepare technicians and customers for on-site visits.-
Perform remote troubleshooting and service validation.-
Ensure all deliverables are collected and validated before incident resolution.-
Serve as a dedicated technical support resource for escalations and inquiries.
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